New hotel ... Opened 2 weeks ago; Stayed in a room that was used for the first time; Very clean and modern look; All the amenities you would expect in the kitchen; Good buffet breakfast.
Nice place
This was by far one of the worst hotel experiences we have ever had. I took my three children and one of my kids girlfriends to the hotel for the Christmas holiday so they could swim and hang out together. The pool was way too cold to even be able to swim in there and the air once you got out of the pool was even colder.
It was nice for the price
This is a hotel which has been open a little over 2 months. The carpeting on the stairs in the hallway was all buckled up .The wallpaper was peeling off the walls. The lock on the bathroom door was broken. The cabinet door in the bathroom fell off in my hand. The thermostat didn't work and we were unable to control the temperature in our room. The dishwasher didn't clean the dishes. There was no stove to cook on. The hallways were freezing cold. The water in the pool was ice water and the air in the pool room was approximately 65 degrees when the outside temperature was below 0. The front desk didn't have the ability or knowledge to do anything about it. The towels in the pool area were never replenished. We waited 4 hours for towels and toilet paper and had to track down someone to get them.
The owners thought it was a better idea to let the majority of their staff stay home for the holiday and not have any maintenance people and only one housekeeping person on duty, rather than make sure their guests who were paying to stay there had a pleasant experience and were taken care of. They allowed a dog in the breakfast area where people were eating and food was being served. It took 30 minutes to get checked in even though only one person was ahead of us. When I went to the front desk to complain about the fact that all of the outlets in the kitchen in our room did not work they offered to move us to another room , which was significantly smaller than the original one that we had. The woman at the front desk offered to give us Marriott points as some type of compensation for the horrible stay that we had, however they were never put on my account.
Clean environment, friendly helpful staff, overall layout design is decent, pool is mid size, gym midsize, complimentary breakfast.
Residence Inn By Marriott Milwaukee North Glendale is a US Lodging based in Glendale, Wisconsin. Residence Inn By Marriott Milwaukee North Glendale is located at 7003 N Port Washington Rd, Glendale, WI 53217, USA.
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