I recently started my first bracelet with them about three months ago. Needless to say I've had bad luck sense then. I had two of my charms which are clips fall off. They were not cheap ones. They were 65 a piece.. I managed to find one in my house. I put it back on thinking maybe I hit it on something and made it fall off. It fell off again and that's when I took it to the store to have it replaced. They replaced it with no problem. I thought the problem was over. Well no, It fell off again and I lost it. I called to see if I could get it replace and they said no. I was very upset. So weeks goes by and I went back to this location, to purchase another charm while there I actually exchanged the bracelet thinking it may just be the bracelet, maybe the groves may have been bad where the clips are placed. While at the store the employee dropped my bracelet on the floor and charms went all over. She picked them up but I didn't think to look to see if all my charm were back on my bracelet. I left the store and realized at work the next day I was missing my cross charm. I called the store and the manager told me there was nothing they could do to replace my cross. They made it seem like I was lying to them about my charm. Mind you I was speaking to the same person who dropped my bracelet.. Very poor customer service, even though it was her fault for dropping my bracelet they were not willing to correct the error they made. Right when I was about to hang up the phone the other employee must have been looking on the floor for it, because she yelled I found it. I never got an apology for it. I would have been out another charm, So that was not the end of my bad luck. So after getting my new bracelet a couple days later my other clip fell of and I have not yet found it. So now I am out 2 charms with the total cost of 125. The charm its self had to have a defect. I will be writing corporate because I would have never invested in a bracelet, had I known I would be loosing them.
Excellent service!!!!
Pandora Jewelry is a US Jewelry Store based in Glendale, Wisconsin. Pandora Jewelry is located at 5716 North Centerpark Way, STE O-109, Glendale, WI 53217, USA.
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