So I sit down, and the only good part of this -- they get to me in about 15 minutes. Cool. We go to the genius bar where I explain that I have had a liquid spill on the notebook, and want a quote for repair. He scans the device then explains that all liquid related spills are a flat fee. Really? So I waited 30 minutes in total for a 1 sentence answer?
Had the best experience ever. I worked with a guy named Ralph and a girl named Christiana. They helped me with everything I was looking to do and were extra patient with my minimal knowledge of technology. Love it. Thank you!
/EndRant. Thanks for listening.
Absolutely terrible customer service. I went here to get my screen repaired. When I went to pick up my phone, I was met with the news that my phone failed to "recalibrate" and they needed to order another as the phone is an Iphone 6 plus and Apple doesn't carry anything older than 2 years old. Before I left I was told that the phone would be in on that following Tuesday. I went in on that Tuesday after I was done with work only to find out that the phone was not in yet, but was confidently reassured that it would be in on Thursday. Instead of me driving out to Bayshore on Thursday and becoming frustrated with the employees incompetence, I had a friend who was at Bayshore check on the status of the phone. That friend was informed that my phone was in the store and ready to be picked up. I was elated and drive immediately to Bayshore Apple to pick up my phone. I entered the store and was greeted pleasantly, then told to sit back by the Genius bar while they retrieved my phone. In fact the same Apple rep that I dealt with on the Saturday before walked by me and said, "You're Matt? I'll go back and grab your phone now!" I waited for 10-15 minutes, then I look over my shoulder to see him walking towards me empty handed. The gentleman proceeded to explain that it was not in the store and it was probably taking longer because it's a 6 plus. He couldn't answer any questions on why my friend was told that the phone was there or about the where abouts of the phone. He did "reassure" me that he reordered another phone though. It has been a week and only by going through Apple chat and having them call a friend and talk to her(as I am unable to do so) have I found out that my phone should be there Monday.... or maybe Tuesday, probably next Friday though. Apple bayshore is still expecting me to pay the Screen repair of $150 as a reward of the extraordinary, superhuman incompetence. I would recommend going to the Mayfair apple location if you live any where in Southeast Wisconsin as I have had nothing but well informed, pleasant experiences there. Even if you live a block away from Bayshore, go to the Mayfair location, you won't regret driving the extra 5 miles or spending $3 in gas.
This is an excellent Apple store, my boyfriend and I have been in the store multiple times this past week to try and get his computer fixed. The computer has been fixed successfully and today we went into the store to pick up the Mac and we brought our 7 week old golden retriever puppy and she was adored completely by all staff members. It is so amazing to have a dog friendly store at Bayshore, Apple especially. Apple was even generous to offer Piper a treat at their store. Piper loved all of the attention and the workers were incredibly helpful. We truly appreciate this store and all of the friendly faces! Piper would be happy to be the face of this Apple store! ;)
Well, in this particular case, I did need help. I recently damaged my Mac and needed a quote for the repair cost. I walked to the Genius bar and arrived at the back for along with another customer. Only one employee was at the Genius bar, and already helping another customer. We both waited almost 5 minutes before hearing anything from any employee. It should be noted that many employees (6-8 I'd guess) walked by us without so much as "have you been helped?" or "We'll be with you shortly." The other gentleman even asked me "How hard is it to talk to someone around here?"
Finally, he takes my information down regarding repair on a liquid spill and my contact info. I mention specifically, I am looking for a quote--more on this later. He mentions the wait is roughly 30-45 minutes, and to have a seat. What? The gentleman in front of me was suggested to go have grab a coffee or walk around and come back in 20 minutes. The heck?
There's a few things you expect when you walk into an Apple store: tons of employees, standard Apple pricing, and getting asked a million times if you need help.
Honestly terrible. Makes me rethink buying a Mac if this is the service level associated with a premium device. My wife currently uses a PC bought at a Windows store, the customer service experience is night and day.
The employee asked "What do you need help with today?" in standard fashion, but, while waving his arm motioning for someone else...weird. About 5 seconds later another employee came up and he dropped our conversation. He and the other employee discussed another customer's issue for about 1-2 minutes, right in front of me, without so much as an "excuse me" or "one moment". Really?
Finally, two employees came up to us, seeming confused about which one should actually help us. Right as it seemed like one was about to ask me what's going on he said that actually someone else would sign me in... okay? So the gentleman in front of me was assisted first, and shortly after me. Or so I thought.
Possibly the worst Apple store, or maybe just store in general. Read on.
With the exception of one visit of which was near the time for the store to close its doors for the day, I consistently have had good experiences at the Apple Store in Bayshore. The staff are always friendly and genuine and seem very sincere in wanting to be helpful. Those employed there appear to interact well with each other, thus creating a pleasant environment. I have always felt respected by whomever was helping me even if I feared the question I had may come off rooted in technical ignorance. I have never felt rushed or insignificant, even though the majority of my visits were to have a question(s) asked and not to make a purchase.
Apple Bayshore is a US Electronics Store based in Glendale, Wisconsin. Apple Bayshore is located at 5715 N Centerpark Way, Glendale, WI 53217, USA.
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