My family got my brother-in-law a watch from the online Kohl's store as a wedding gift. We had brought it to a different Kohl's in MN to adjust the band but the person who helped us didn't know what they were doing. Instead of getting help, she ended up breaking the pins, which made it so he couldn't wear the watch.
We came to this Kohl's by chance on a road trip, and asked if they were able to fix the watch. They didn't have any pins that fit the watch, so they weren't able to. However despite being incredibly busy, the jewelry department and customer service helped us look for a replacement watch (none were found since it was the holidays). They helped us return the watch and solved a problem that they didn't cause. Again, excellent customer service.
Wow, excellent customer service.
Check out line was confusing. Store was over crowded with merchandise. When I got home I noticed clerk forgot to remove ink tag so I couldn’t wear my purchase that night.
9/28/15
I bought a Sketchers pair box-priced @ $75, on sale for $69 but within 6 mos of wear, the sole came unglued from the shoe. I did not have my receipt, however, the Kohl's receipts boast, "HASSLE-FREE RETURNS, ANYTIME, ANY REASON... "no receipt, no problem..." - "we can look up your purchase and give you a full refund, or even exchange."
-david
Nice women's plus size selections. Like sales, bonus buys and family & friends extra 20% off.
Only place I shop for clothes! (and much more!)
Kohl's unwritten "system" policy & practice cheats the customer
“Kohl's return policies cheats customer”
Kohl's has had an opportunity to reply to me but has declined any reply or answers.
I returned my defective shoe, was denied an even exchange with the statement, "this shoe is in back-stock and no longer offered..." thus, no even price exchange, only an in-store credit. In fact, I was offered less than 1% of the box-priced $75 - I was offered $6 in-store credit with the statement: "you are given the lowest sale price of the shoes when you return without a receipt and an even exchange is not possible." I asked Kohl's "when did you sell this shoe @ $6 and where?" Kohl's did not extend the courtesy of a reply. Kohl's previously said "our system" fixes the pricing for an in-store credit [$6]; mind boggling, as if some rogue computer or artificial intelligence in the "system" took over any common sense practiced by Kohl's - the policy is set by the person who programmed the "system" - which, cheats the customer of a refund and is contrary to a fair and open disclosure announced in the return policy - "hassle-free"? Only if you're will to get less than one percent 1% of what you paid.
Kohl S Bayshore is a US Department Store based in Glendale, Wisconsin. Kohl S Bayshore is located at 5650 N Bayshore Dr, Glendale, WI 53217, USA.
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